Read thoroughly the general FAQ and the COVID-19 emergency’ ones.
In order to help you, we have thought of giving you some answers to the questions you possibly are asking yourself right now. We hope we will be a support for you both, in case you have already booked your holidays and if you have not yet.
If you book directly through our website, a deposit of 30% of the total amount will be required. If you don’t to use your credit card online (Visa or MasterCard) you can contact us at info@hotelolympus.it and pay the deposit by bank transfer.
In case, for serious, unforeseen reasons, you will have to cancel your booking, by giving us written notice, the deposit paid will not be lost if the cancellation is made up to 15 days before arrival. The deposit can be used for a reservation in our facilities during the current season or the following season.
In case of cancellation from 14th day before arrival, the deposit twill be withheld.
In case of late arrival due to any circumstances, the entire booked period must be paid.
In case of early departure a fee equivalent to the cost of 3-night stay will be charged.
In the event that government restrictions on mobility between states or regions are in force during the period of your stay, such as the closure of borders or the obligation of quarantine upon return of the holiday, or your destination/area of residence is declared a “red zone” or one of the trip members is tested positive for the Covid-19 (certified by the relevant health body), you can choose whether to leave the deposit for a subsequent booking or request a refund.
However, our normal cancellation conditions apply:
- If you cannot or do not want to start the travel because you are worried about an infection
- If you cannot or do not want to start the travel because you are classified as a risk patient
Rooms are available for arrivals from h 02.00 PM and will have to be freed at departure non later than h 10.00 AM.
In case of full board stay the rooms are available from 12:00.
It is specified that the full board service begins with lunch on the day of arrival and ends with breakfast on the day of departure.
The price includes buffet breakfast, beach service (1 umbrella, 2 beds per room), 2 pool towels, a small empty fridge (no minibar), in half board / full board : 1 liter of water each meals per room, entertainment service and an outdoor parking space.
The local tourist tax is not included in the room rate and must be paid upon departure. The amount of the tax is € 1.70 per person per day (only for those from 12 years old) up to a maximum of 7 consecutive nights.
The following services are available free of charge if requested at the time of booking:
- in room: cots, bottle warmers, safety rails, baby bath tubs, toilet reducers, night lights
- in restaurant: baby menu, high chairs, plates and cutlery for children
- in pool baby pool with water game to entertain your children.
In addition, we offer a daily animation program with baby dance, recreational workshops and many other activities in our outdoor playground.
Yes, we have a free outdoor parking and an underground garage with video surveillace for € 3,00 per day on demand.
Hotel Olympus is just 700mt from the beach.
In front of the hotel there is the Bus Stop to reach the Beach Area, where there are the free beach place for our guests with umbrellas and sun loungers.
The hotel is about 7 km from the center of Caorle, which can be easily reached by the city bus service or even by bicycle, thanks to the numerous cycle paths that connect Lido Altanea and Caorle.
The hotel bicycle rental is free for the first 4 hours a day, for each subsequent hour € 5.00 will be charged.
Yes, the structure and the rooms are easily accessible to guests with disabilities, the common areas are located on the ground floor and the upper floors are accessible by lift.
All our rooms are smoke free.
Breakfast: from 7:00 am to 10:30 am
Lunch (light menu): from 12:30 pm to 1:30 pm
Dinner: 7:00 pm to 8:30 pm
The service is not self-service buffet, but served by our staff.
Our hotel offers: breakfast, half board and full board service.
For afternoon arrivals, lunch cannot be recovered if not defined in writing when booking.
Should you have any food allergies or intolerances, please give us advice at the time of booking and we will do our outmost to accommodate these. Our restaurant staff can provide assistance on any questions may you have.
Furthermore, please note that whilst precautions will be taken during food preparation to prevent cross contamination, however, we cannot guarantee that will be no traces of the allergen in the meals provided as the meals are not prepared in an allergen free environment.
For that reason, our gluten free menu features exclusively pre-packed foods and costs € 5,00 per person per meal.
Our restaurant is exclusively open to hotel guests and any of their guests.
The Hotel has a free wi-fi connection throughout the hotel and inside the rooms upon access via login. The password is always communicated at check in.
The hotel has a massage room, for a complete list of our treatments visit our massage section.
Pets are not allowed.
People entering Italy and travelling from EU, Schengen Area, Switzerland, Canada, U.S.A. And Japan have to present the Green Pass to the certified authorities.
The Green Pass can be presented both in printed and digital version and it has to state:
- a complete vaccination course from at least 14days prior departure;
- the occurred healing from COVID-19 stating the prescribed termination of the isolation period;
- a negative result from a rapid or PCR test made 48h prior the entrance in Italy.
Yes they have, only children below 6 years old of age are exempt from taking the test.
From Sunday the 6th of June, Germany will not consider Italy a country at risk anymore. Therefore, those who will enter Germany after a stay in Italy will not have to undergo the compulsory quarantine nor will have to register anywhere or have negative test. The negative test result stands compulsory for those travelling to Germany by plane.
In others EC countries such as Austria, if you travel with other means of transportation rather than by plane, you can be tested after you get back home from your stay in a “normal” risk categorized country, such as Italy. For Austria you have 24 hours after you enter the country.
This is where you can get a test in our destinations:
In Caorle, Porto Santa Margherita and Lido Altanea you can book it in every pharmacy and it costs c.a. 26/30,00 €
Poliambulatorio Caorlese – in Via Strada Nuova, 24 – from Monday to Friday, for timetable contact the structure – tel. 0421.210091 – Price € 22,00
CTO Sherman B / Synlab datamedica
Caorle, Palaexpomar
On Tuesday, Wednesday, Friday ans Saturday, from 10:00 14:00. Price € 22,00
Sede Distrettuale – Riva dei Bragozzi 138, On Thursday from 15:00 to 18:00
Pharmacy Borin Viale in S. Margherita, 68 – Caorle – tel. 0421.210059
Pharmacy Girardi in Via Pigafetta, 11 – Porto. Santa Margherita – tel. 0421.260060
Pharmacy Redentore (Parafarmacia a Lido Altanea) – Rio Terrà delle Botteghe 28/30 – Caorle – tel. 0421.81044
Covid Point Portogruaro
Portogruaro, via Zappetti 23
From Monday to Saturday from 8:00 to 14:00. Price € 22,00
From May, 1st masks are not compulsory, but you always have to wear your face mask when you cannot keep the 1 mt distance between non-cohabiting people or in case of gatherings.
Until that day, the use of the face mask is mandatory in indoor public places, such as the agency offices, elevators, hotel reception, bar, restaurants, pizza places, shops etc. In bars and restaurants you can remove your mask whilst sit at your table.
If you have a 2020 or 2021 Voucher and you wish to book, you have to contact directly the hotel, by mail or phone. Our staff is at your disposal to make your reservation according to your wishes and our availability.
